Privacy policy

Last updated: 14 May 2026

This Privacy Policy describes what data the SetNow service (the "Service") collects, how it is used and how it is protected. The Service includes the website setnow.by, the SetNow mobile app for employees (iOS and Android), the branded client apps we release for partner companies on request, and the related APIs.

1. What data we collect

The scope of the data collected depends on which app you use. Below it is set out separately for the two types of apps.

1.A. The SetNow app for employees

Used by administrators, specialists and company owners to manage bookings from a mobile device.

Registration data. When an account is created, we ask for a name, phone number and (optionally) an email address — to identify the user and to contact them.

Technical data. App version, device model, operating system, session identifier, IP address — to keep the Service running and to detect failures.

Crash data. When an error occurs, the app may send an anonymous crash report (call stack, software version) to the Sentry analytics service. Personal data is not included in such reports.

1.B. Branded client apps

Supplied to partner companies on request as a Pro service. Published on the App Store and Google Play under the brand of the particular company. Used by its clients for online booking.

Registration data. When an account is created, the client provides a name, phone number and (optionally) an email address — for identification and contact.

Booking data. Information about the selected services, the time and place of the visit, the specialist and the partner company the booking is made with.

Location data. Only while the app is in use and only with the user's explicit permission — to show the distance to the studio on the map. Location is not stored on the server and is not shared with third parties.

Technical and crash data. The same as in the app for employees: version, device, IP, anonymous Sentry reports.

2. Purposes of data processing

providing the ability to book online with the specialists of partner companies;

authenticating the user and maintaining the session;

sending reminders and notifications about bookings;

showing the distance to the studio (where location permission is granted);

adding events to the device's system calendar (with the user's consent);

keeping the Service stable and diagnosing technical failures;

complying with the requirements of the law.

3. Sharing data with third parties

We do not sell or share users' personal data for advertising purposes. Sharing is limited to the following cases:

The partner company the client books with through a branded client app — the name, phone number and details of the booking are shared to confirm and service the booking;

Sentry (Functional Software, Inc.) — anonymous crash reports for diagnostics;

Apple Inc. / Google LLC — data related to distributing the app through the App Store and Google Play (downloads, OS-level crashes);

Government authorities — only where there is a lawful basis (a court request and the like).

4. Data storage and protection

Data is stored on servers in a secure infrastructure. Data is transferred between the app and the server over HTTPS. Authorisation tokens are kept in the secure system storage of the device (Keychain on iOS, Keystore on Android).

Personal data is kept for as long as the user's account is active or for as long as the law requires. After an account is deleted, the data is deleted within 30 days, except for information that must be kept by law.

5. User rights

You have the right to:

request a copy of your personal data;

correct or complete your data in the profile settings;

withdraw your consent to processing and delete your account;

revoke the location and calendar permissions in your device settings;

lodge a complaint with the competent personal data protection authority at your place of residence.

To exercise any of these rights, write to us at info@setnow.by.

6. Children

The Service is not intended for independent use by persons under 14. If you become aware that a child has given us their data without the consent of a legal representative, let us know and we'll delete that data.

7. Changes to the policy

We may update this Policy from time to time. The current version is always available on this page. We'll notify you of material changes through the app or by email.

8. Contacts

For any questions related to the processing of personal data, contact us:

Email: info@setnow.by
Website: setnow.by

This is a translation of the Russian version of the Policy. In case of any discrepancy, the Russian version prevails.